Refund policy

DISCLAIMER

The information on this website is intended for general information only. Nothing contained in this website is intended to be used as medical advice or should be used to diagnose, treat, cure or alleviate a disease, ailment, defect or injury. It is your responsibility to ensure that the products we provide are suitable for your needs and use of our products should not be used as a substitute for your own health professional's advice. Good.All Protein does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided on this website.

You should consult a medical practitioner before using the products if you are pregnant or have a medical condition, injury or impairment that may mean use of our products could be detrimental to your health. For any concerns relating to a suspected medical condition, please seek immediate advice from a medical practitioner.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Returns Policy

Goodall Protein Return Policy

Discounted items are final and cannot be returned or exchanged. Returns will not be accepted for change of mind items.

Returned items must not have been opened and be returned in original packaging within 14 days.

Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

We will then respond with instructions on how to process your return.

Once we have received your returned item we will process your refund, replacement product, or store credit within 24 hours.

Any shipping fees will be paid for by the customer.

For any other enquiries please email info@goodall.store

Refunds

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@goodall.store

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@goodall.store to get instructions on returning the product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.